Delivery Tracking Software
Branded tracking to enhance your eCommerce experience
Cut your cost-to-serve by anticipating your customer’s needs and increase revenue by advertising to an engaged audience.
Measuring shipping performance for…
The importance of tracking
Our research told us that…
82% of consumers want tracking updates to come directly from the retailer
90% of consumers track their orders, with a significant amount checking more than twice
32% of consumers say poor tracking played a role in their negative delivery experience
82% of consumers want tracking updates to come directly from the retailer
90% of consumers track their orders, with a significant amount checking more than twice
32% of consumers say poor tracking played a role in their negative delivery experience
Seamlessly launch your tracking page
Improve customer satisfaction and reduce customer contact
Customize with your branding
Upload your brand’s logo, font and colors to quickly launch your own tracking experience
Easily create, edit and publish pages
Effortlessly update your tracking page with code-free editing tools for easy administration
Craft messages using your tone of voice
Create messages that resonate with your shoppers and inspire loyalty using a familiar, on-brand tone of voice
Create multiple tracking sites
Create and manage multiple instances of the tracking portal to support sub-brands or regional versions
Increase revenue
We enable you to add navigation links to your best-converting pages on your eCommerce store, driving traffic back to your site. You can also add timely promotional messages and carefully placed adverts to grab the attention of engaged customers.
Strike the perfect balance between increasing conversions and delivering an excellent customer experience.
Cut your cost-to-serve
Significantly reduce WISMOs
Provide the tracking information your customers demand, all on one page. We will inform them precisely when, where, and by whom their parcel will be delivered, even for multi-parcel orders.
If that’s not enough, we also include specific events such as carefully crafted exception messaging, a progress bar, as well as a carrier and support link to calm any delivery anxiety.
Dynamic and intelligent tracking pages
Content changes depending on the parcel journey, outbound, or returns, ensuring you provide consumers with the most relevant updates.
Support for several shipping methods
Whether you ship to home, your stores or to PUDO locations, Delivery Tracker supports the display of this information, sharing useful location information to drive collection success.
Preview and instantly deploy changes
Our self-service admin means you can test and make changes without the need for development work. Immediately measure the impact of your changes.
Best practice delivery tracking software UX
Expertly built and beautifully-designed
Tested with real consumers
Built using significant consumer testing to ensure it’s the experience shoppers want
Accessible for everyone
Designed to WCAG 2.1, AA standards to offer user accessibility for everyone.
18+ months of client research
Focused on the most relevant tracking functionality as derived from significant primary research with retailers
Local language of your customer
Cut unnecessary contact
Truly anticipate customer needs
- Show relevant delivery updates and exceptions to immediately answer customer queries
- Track all types of orders, including multi-parcel, multi-carrier, PUDO and collect from store
- All carrier events are converted into easy to understand, consistent, jargon free messages
Typical client savings mean Delivery Tracker could pay for itself in less than three months
30%
reduction in customer service contact
20%
increase in click throughs
20+
net promoter score
82% of consumers want tracking updates to come directly from the retailer
90% of consumers track their orders, with a significant amount checking more than twice
32% of consumers say poor tracking played a role in their negative delivery experience
Tired of hearing ‘where’s my order?
Learn more about Delivery Tracker