Returns on Demand API
Build a seamless self-service returns experience
Cut your cost-to-serve and increase customer satisfaction with return labels and tailored in-house experiences.
Already providing effortless returns for…
You have to provide a competitive and convenient returns experience to convert, but returns are expensive
Returns can cost retailers double the outbound delivery costs
%
of consumers say if a policy is unfavourable they will abandon a purchase.
%
of shoppers admit ordering multiples of the same item to decide at home.
%
of retailers have had to increase prices to counter rising returns volumes.
%
of retailers say that managing returns processes impacts their profit.
%
of online purchases are returned and this is rising each year.
%
of shoppers admit ordering multiples of the same item to decide at home.
%
of retailers have had to increase prices to counter rising returns volumes.
%
of retailers say that managing returns processes impacts their profit.
Reduce the cost to managing returns
Offer an exceptional returns experience
Reduce shipping costs by 57%
Send returns via the most cost-efficient method, with a range of local and international services allowing you to make the optimal selection for your markets.
Improve conversions
Promote a more favourable returns policy and then link to the experience on your website to drive customer returns through the store to increase sales opportunities.
Increase customer retention
Offer convenient shipping choices, including paperless labels, collection, drop-off points, and express as well as economy delivery.
Cut customer service contact by 40%
Provide a hassle-free, self-service returns experience for your customers, while keeping your customers informed of their returns.
Take control of your returns experience
Implement features across your eCommerce channels. Whether this is on your customer’s account page, via your support channels or through email and SMS, we enable you to tailor your solution however you see fit.
Implement features such as returns reasons, product exchanges and much more into your experience.
No need to hand over your brand to a third-party, you have complete control over how your customers perceive you.
Take ownership of your roadmap, which means you’re not reliant on anyone and can innovate at your own pace.
Create data rich experiences that you can measure and improve, enabling you to create positive returns experiences.
Improve customer loyalty and satisfaction
While ensuring operational efficiency
Quickly generate returns labels
With a simple API call, you can quickly generate returns labels for domestic and international shipments.
Build self-service returns experiences
Reduce your cost-to-serve by building self-service returns features into your eCommerce experience.
Simple tracking for returns
Get tracking and visibility on all your returns, ensuring you can manage operational impact and locate any missing stock.
Quickly generate returns labels
With a simple API call, you can quickly generate returns labels for domestic and international shipments.
Build self-service returns experiences
Reduce your cost-to-serve by building self-service returns features into your eCommerce experience.
Simple tracking for returns
Get tracking and visibility on all your returns, ensuring you can manage operational impact and locate any missing stock.
Our library of returns services can handle both domestic and international shipments
