On-Demand Webinar
2024 Unpacked: Lessons from 2024 and Forecasts for 2025
Angus Knights, Head of Product Success at parcelLab, and Emma Clarke, Senior Director of Product Management at Metapack, unpack the key ecommerce trends and insights that proved transformative for enterprise retailers and brands in 2024.
As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to consider when
Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:
Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,
Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this
Returns are often seen as the black hole of ecommerce, but in reality, they can be a secret weapon to increase competitive advantage and retain customers. Let’s take a closer look at the benefits of a robust ecommerce returns strategy and 5 ways ecommerce retailers can create a best-in-class ecommerce returns strategy this year. Why
Two words that often get used interchangeably in ecommerce are unified commerce and omnichannel. While both strategies aim to enhance the customer experience and increase engagement across multiple touchpoints, they differ significantly in how they integrate technology, data, and operations. In this blog, we’ll explore what each approach entails, highlight the differences, and help you
The ecommerce landscape is transforming. Five years after the pandemic accelerated its growth, we’ve reached a critical inflection point. It’s no longer just about digital dominance; it’s about mastering the omnichannel experience. Our new Ecommerce Delivery Benchmark Report 2025 reveals the key trends shaping the future of online retail and provides actionable insights to help
Managing returns used to be straightforward: set up a basic process, handle the post-Christmas rush, and you’re sorted. Not anymore. The explosion of try-before-you-buy and next-day delivery has transformed returns from a seasonal headache into a year-round strategic retail challenge. For logistics managers across the globe, returns processing has become one of the most complex