As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their bricks and mortar locations in a different way. In this episode we speak with Yuri Koldaev – Product Owner at MetaPack, who takes us through the benefits of Ship from Store, how it works, and things to consider when
Episode 5 For this week’s discussion we are joined by Duncan License – VP Product at Metapack, who shares his thoughts on how retailers can use delivery options to their advantage, delivery options that meet consumer needs, how to price delivery options and more. You can find a copy of Metapack’s Delivery Options Benchmark here:
Bonus Episode This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses the subject of who owns the customer relationship: the brand, the retailer or the marketplace? And what is the role of the carrier: should they be building direct customer relationships? Panellists: Philippe Hemard, Founder, PHC Tim Jones,
Episode 3 For this episode we are joined by Andy Mulcahy, Strategy and Insights Director at IMRG (Internet Media Retail Group, the UK’s online retail association). Andy shares his thoughts on the current state of retail, an how brands and retailers can use the learnings from peak 2018 to plan for peak 2019. About this
2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and Angus Knights, Head of Product Success at parcelLab, analysed the most popular ecommerce trends and what retailers can do to stay ahead of the game
The customer journey doesn’t end when your shoppers click “buy now” or “complete order.” In fact, it’s at that point when the most critical part of the journey begins: the post-purchase experience. The post-purchase experience is just as important as the shopping journey itself. Seamless and engaging follow-up communication via email, SMS, and tracking pages
Shipment tracking has evolved from a logistical necessity to a customezr expectation. As retailers transition from traditional, physical logistics management to software-driven tracking solutions, the ability to provide real-time visibility into the whereabouts of a package has become paramount. eCommerce merchants increasingly demand transparency and control over their deliveries, making robust shipment tracking software a
The goal of any ecommerce business is simple: deliver remarkable products, delight and retain customers, and increase profits. While the idea is simple, the execution is not. From increasing customer demands to rising costs, ecommerce retailers have their hands full. But one crucial area that’s often overlooked is delivery management. You can have an amazing