DigitalGenius –
Automating
Customer Service
DigitalGenius helps E-commerce businesses deliver personalised customer engagements with AI Customer Service Automation
Deploy 40+ E-commerce out the box use cases in multiple languages
Quickly reduce backlog, manage seasonal volume spikes and reduce wait times with 40+ out-of-the-box use cases specific for e-commerce in multiple languages. Deliver fast and accurate resolutions to optimal queries to improve customer satisfaction, loyalty and lifetime value.
Easily connect and integrate all your systems
Communicate with customers through every step of their purchase by integrating with all Metapack, major E-commerce platforms, OMS, carriers and CRMs. Our pre-built connecters integrate with all your existing platforms as well as custom APIs.
Learn from the market- leaders customer service AI
DigitalGenius works with market-leading e-commerce businesses and innovators in customer service. We’ll share all our knowledge and expertise with you so that you can provide the best experience possible for your customers and agents.
Deliver resolutions to customers, not just responses
DigitalGenius allows teams to deliver personalised interactions with the customer, reduce costs whilst growing customer satisfaction and ultimately turning customer service into a competitive advantage for any business.
DigitalGenius provides a highly personalised customer conversations by using AI to detect consumer intent and our process automation engine to automate business logic.
DG seamlessly connects with Metapack data to pull customer orders quickly.
Manage spikes in volume and resolve issues at speed with 40+ purpose-built AI use cases for E-commerce
Quickly automate ticket backlogs and concentrate on serving customer now!
Prioritise mission-critical tickets to place agents where they are most needed
Future-proof your business with a constantly evolving & improving AI solution
Notify customers on changes with their order before they contact you with pro-active automation
Build a 360 view of your customer to bridge the offline to online experience
Become a Metapack Partner
Open up new opportunities for your business.
Build a joint proposition, receive competitive margins on referrals or build an integration that reduces friction, removing time and effort from what are already complex projects. Go to market together and create a buzz in the last mile market. Interested?