IBM

Act with speed and confidence to mitigate disruptions and build resilient supply chain solutions

Modernize with intelligent order fulfilment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfilment network with powerful core capabilities and next-level options.

Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfilment.

How can IBM Sterling Inventory Visibility help my business?

Fulfilment and inventory managers don’t always have visibility into accurate inventory levels. This leads to lost sales, customers aggravated by overpromising, giving away margin due to markdowns and expedited shipping charges, carrying excess safety stock and limited ability to enter new sales channels.

Empower store employees to provide superior customer service

IBM® Sterling Store Engagement provides a real-time view of all your inventory, customer and order data through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfilment options (such as curbside pickup, buy online, pickup in store and ship from store), as well as managing returns across channels. IBM Sterling Store Engagement allows store employees to provide omni-channel services in the store for fulfilment, inventory management, task management and customer service.

IBM Sterling Supply Chain Insights with Watson

Predict, quickly assess and effectively mitigate disruptions and risks to optimize supply chain performance with AI powered capabilities.

IBM Sterling Fulfilment Optimizer with Watson

Improve omnichannel profitability, balance fulfilment capacity and help reduce total cost-to-serve.

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