The retail landscape is changing at an unprecedented pace, and if there’s one thing retailers around the world have learned, it’s that delivery is no longer a mere operational afterthought. It’s the frontline of customer experience, the make-or-break...
2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and Angus Knights, Head of Product Success at parcelLab, analysed the most popular ecommerce trends and...
The customer journey doesn’t end when your shoppers click “buy now” or “complete order.” In fact, it’s at that point when the most critical part of the journey begins: the post-purchase experience. The post-purchase experience is just as important as the shopping...
Shipment tracking has evolved from a logistical necessity to a customezr expectation. As retailers transition from traditional, physical logistics management to software-driven tracking solutions, the ability to provide real-time visibility into the whereabouts of a...
The goal of any ecommerce business is simple: deliver remarkable products, delight and retain customers, and increase profits. While the idea is simple, the execution is not. From increasing customer demands to rising costs, ecommerce retailers have their hands full....
