Pandemic shopping: stemming the flow of WISMO calls
Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security. What’s even more stressful is the process of waiting for a parcel...
How to scale fulfilment in the All-Delivery Era
Ecommerce has been running at peak levels since May. Supply lines have struggled to keep up and delays have ensued – leaving behind a trail of broken customer promises. Meanwhile, actual peak season is coming, and our analysis suggests this one will be bigger than...
Three steps to get ready for a peak season like no other
Every year, retailers around the world set to work planning for the peak in demand that builds between Black Friday and Boxing Day. Standard peak season is hard enough to manage, and this year’s peak is shaping up to be a task of epic proportions. Unlike previous...
