Managing returns used to be straightforward: set up a basic process, handle the post-Christmas rush, and you’re sorted. Not anymore. The explosion of try-before-you-buy and next-day delivery has transformed returns from a seasonal headache into a year-round...
The retail landscape is changing at an unprecedented pace, and if there’s one thing retailers around the world have learned, it’s that delivery is no longer a mere operational afterthought. It’s the frontline of customer experience, the make-or-break...
2024 has come and gone, but there’s still so much to unpack from the past year. In a recent webinar, Emma Clarke, Senior Director of Product Management at Metapack, and Angus Knights, Head of Product Success at parcelLab, analysed the most popular ecommerce trends and...
Shipment tracking has evolved from a logistical necessity to a customezr expectation. As retailers transition from traditional, physical logistics management to software-driven tracking solutions, the ability to provide real-time visibility into the whereabouts of a...
The goal of any ecommerce business is simple: deliver remarkable products, delight and retain customers, and increase profits. While the idea is simple, the execution is not. From increasing customer demands to rising costs, ecommerce retailers have their hands full....
It seems like it wasn’t long ago that the average person paid little to no attention to logistics, let alone the function of the supply chain. Physical and digital stores simply had the goods they wanted to purchase; money was exchanged for goods, and life went on its...
