Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security. What’s even more stressful is the process of waiting for a parcel...
The coronavirus has changed the way we shop. Many stores have been forced to close their doors and many more have been driven into bankruptcy. Even where they have re-opened, additional sanitary measures prohibit the usual in-store experience, and foot traffic has...
In the US, as elsewhere, the coronavirus has led consumers to change the way they shop. Pandemic-fueled lockdowns and store closures have driven a consumer shift online, and many are trying out new ways to shop – and finding they love them! According to McKinsey, 75%...
Pandemic-fueled lockdowns and store closures have driven a consumer shift online. Supply chains have struggled to keep up, and while shoppers were initially forgiving, they are quickly losing patience. Meanwhile, increased noise in the digital space is putting even...
As the coronavirus has spread around the globe, it has caused an impact on human life that is both immense and devastating. But its effects haven’t stopped there. COVID-19 has disrupted virtually every aspect of our lives, including the way we shop. Consumers are...
Ecommerce has been running at peak levels since May. Supply lines have struggled to keep up and delays have ensued – leaving behind a trail of broken customer promises. Meanwhile, actual peak season is coming, and our analysis suggests this one will be bigger than...
