The sustainable Delivery Options that matter to consumers

The sustainable Delivery Options that matter to consumers

Despite cost-of-living pressures and global economic uncertainty, sustainability is increasingly influencing decision -making and purchasing patterns. Consumers want to reduce the environmental impact of their online shopping. Metapack’s Ecommerce Delivery Benchmark...
Why delivery experience is your most powerful customer retention tool

Why delivery experience is your most powerful customer retention tool

We’re living in the middle of an ecommerce boom. Online retail was expected to grow 16.5% in 2020, but it ended up exploding by nearly 28%. In some parts the world we saw 10 years of ecommerce growth in the space of 3 months.  High demand is great news, but couple...
Why fulfillment experience is key to SME retailers’ growth

Why fulfillment experience is key to SME retailers’ growth

Last year the media was brimming with success stories of ecommerce growth. You’d be forgiven for thinking 2020 was a profitable year for any retailer with an online presence. And yet, that wasn’t the case. As in virtually every sector, many ecommerce SMEs had a hard...
Pandemic shopping: stemming the flow of WISMO calls 

Pandemic shopping: stemming the flow of WISMO calls 

Buying decisions in a crisis become increasingly stressful. Accenture reports that 64% of consumers are worried about their health, and the same proportion (64%) is anxious about their job security.   What’s even more stressful is the process of waiting for a parcel...