Research from Metapack highlights the impact of negative post-purchase experiences In Metapack’s latest research, Exploring the nuances in ecommerce. we carried out consumer and online merchant surveys. The sample included over 3,000 nationally representative...
Peak 2021 got off to rocky start, from driver shortages to the battle for labor in fulfilment centres and supply chain disruptions causing stock shortages and anxieties across the retail industry. For consumers, there has been a rebalancing of online ordering vs...
As we approach Black Friday, retailers and brands are sharpening their strategies to make the most of the upcoming peak season. In 2021, delivery volumes are predicted to grow 11% on last year. And this time around, the industry can add labor and supply shortages to...
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all the records set in 2020. How can retailers manage demand while upholding their competitive delivery experience? We spoke to Cheyney Cartwright, a commercial leader at...
Just when we thought ecommerce peak season couldn’t get any bigger, 2021 is on track to break all records set in 2020. Even if growth will decelerate somewhat, we’re still predicting 11% growth on the astronomical ecommerce delivery volumes witnessed at the height of...
There’s a new type of carrier in town. At Metapack, we call them ‘urban specialist’ carriers. They’re on a mission to disrupt delivery in the main cities of Europe and beyond, offering rapid and precise delivery timeframes to satisfy the rising expectations of...
