2022 Peak Season Retail Trends
What striking retail trends will emerge amidst this year’s economic crisis? Since the COVID pandemic, peak seasons have rewritten the retailer rulebook again and again. Retailers have had to adapt to a multitude of challenges and trends, from a boom in online sales to...
Carrier experience as a differentiator: why the carrier assigned matters to your customer
Carriers, or the delivery service provider assigned to deliver ecommerce orders, have long been seen as a single logistical detail in the overall shopping experience. However, as consumers become savvier and more conscious online shoppers, they are looking for a...
The impact of a negative delivery experience on customer loyalty and retention
Research from Metapack highlights the impact of negative post-purchase experiences In Metapack’s latest research, Exploring the nuances in ecommerce. we carried out consumer and online merchant surveys. The sample included over 3,000 nationally representative...
Black Friday, Cyber Monday and now Shipping Tuesday 2021: Peak 2021 trends so far
Peak 2021 got off to rocky start, from driver shortages to the battle for labor in fulfilment centres and supply chain disruptions causing stock shortages and anxieties across the retail industry. For consumers, there has been a rebalancing of online ordering vs...
