Over the past several years, consumers have been anything but predictable. As retailers grapple with yet another crisis that’s rewriting the rules of effective supply chains, online conversion and consumer loyalty, Metapack and Retail Economics have researched how the...
Peak season is in grasp, and the ‘cost of living crisis’ is bearing down on households hard. This uncertain future has made planning for this year’s shopping season challenging. Customer behaviour has been difficult to predict and the extent of this economic shift has...
What striking retail trends will emerge amidst this year’s economic crisis? Since the COVID pandemic, peak seasons have rewritten the retailer rulebook again and again. Retailers have had to adapt to a multitude of challenges and trends, from a boom in online sales to...
Carriers, or the delivery service provider assigned to deliver ecommerce orders, have long been seen as a single logistical detail in the overall shopping experience. However, as consumers become savvier and more conscious online shoppers, they are looking for a...
Research from Metapack highlights the impact of negative post-purchase experiences In Metapack’s latest research, Exploring the nuances in ecommerce. we carried out consumer and online merchant surveys. The sample included over 3,000 nationally representative...
Peak 2021 got off to rocky start, from driver shortages to the battle for labor in fulfilment centres and supply chain disruptions causing stock shortages and anxieties across the retail industry. For consumers, there has been a rebalancing of online ordering vs...
