The customer journey doesn’t end when your shoppers click “buy now” or “complete order.” In fact, it’s at that point when the most critical part of the journey begins: the post-purchase experience. The post-purchase experience is just as important as the shopping...
Optimizing conversion rates is a pivotal objective for online merchants in order to remain competitive. Attracting visitors to your website is just the first step; the real challenge lies in ensuring they complete their purchases and become loyal customers....
As the title suggests, online returns can be tricky to say the least. They often pose costly and complex challenges, which clash with consumer expectations of free online returns. This article will look at ways businesses can reduce costs associated with returns and...
In the ever-evolving and intensely competitive realm of ecommerce, specifically for businesses involved in high-volume warehouse and omnichannel shipping sectors, the skill of improving customer retention has become pivotal for continuous success. Nurturing strong...
How can you overcome the consumer crunch? Economic uncertainty is going nowhere any time soon, and consumers are feeling the crunch. Buyers will, over time, adapt to the current financial outlook, but what about your business and its supply chains? How do you...
New research from Metapack and Retail Economics suggests a hit to retail spending across ‘peak’ season (including Christmas, Black Friday and Cyber Monday) as cost of living crisis bites UK consumers are expecting to reduce their non-essential Christmas and Black...
